Are you someone who interviews job applicants in the insurance, market research or call center industries? Are you someone who wants to work in one of these fields? I have worked as a telemarketer and market research telephone interviewer and I have a good idea of what it is like to work as a call center representative.
If you hire candidates for these fields, you can learn good questions to ask to find the right employee. If you are a job seeker who handles people, stress and adversity well, you will learn how to answer questions you might be asked in an interview while saying what is truly in your heart.
Insurance Agent: "I would sometimes give you a script to follow when calling a particular group of prospects. How would you handle it?"
Job Applicant: "I would handle the situation well. I closely follow directions; additionally, I can say everything I need to say and answer a prospect's questions while being conversational and not coming across as a robot."
Insurance Agent: "You will be hung up on at least once in a while. How would you react?"
Job Applicant: "If I am hung up on, I will not let it bother me. I will simply continue to make calls while remaining happy all day."
Insurance Agent: "This job involves telemarketing. Your job will be to call prospects on a list I assign to you and write leads by recording brief information and setting up a potential appointment with the prospect to receive an insurance quote from me. How do you feel about this?"
Job Applicant: "I am excited. I do not become bored on the job and I love chatting with other people."
Insurance Agent: "How familiar are you with the insurance industry?"
Job Applicant: "I am very familiar with auto insurance and I have done research on your company."
Telephone Interview Hiring Manager: "We expect our employees to be professional. How would you conduct yourself?"
Job Applicant: "I would always talk professionally and be courteous to the interview respondents, my fellow workers and the management team."
Telephone Interview Hiring Manager: "Are you up to the challenge of making dozens of calls while enduring periods when only a few people will answer the telephone?"
Job Applicant: "Yes. I will always bring plenty of energy and enthusiasm."
Telephone Interview Hiring Manager: "What will you do if you are hung up on once you introduce yourself to a respondent?"
Job Applicant: "I might call the person back to see if we were disconnected while maintaining my cool."
Call Center Hiring Manager: "Let's say an irate caller insults or bawls you out because he is frustrated with our service. How will you handle this scenario?"
Job Applicant: "I will stay calm, ask him questions relevant to his situation and do my best to help him. If he will not stop verbally abusing me, I will just hang up. I will never stoop to a caller's level by returning verbal abuse."
Call Center Hiring Manager: "Accuracy, speed and attention to detail are very important for this position. How can you fulfill these requirements?"
Job Applicant: "I am a fast, accurate typist and I have a good listening aptitude. I will ask a caller to spell her name and address while recording it and if I'm not sure about something she tells me, I will politely ask her for clarification."
Call Center Hiring Manager: "You will sometimes receive a heavy call volume and be needed to handle a few hundred calls. Is this likely to be a problem for you?"
Job Applicant: "No. I have lots of energy and I do not let stress overwhelm me."
Call Center Hiring Manager: "We sometimes require reps to work nights and weekends. Would you be flexible?"
Job Applicant: "Yes."
Call Center Hiring Manager: "What will you do if you cannot solve a caller's problem?"
Job Applicant: "I will ask a fellow worker or supervisor for help."
Let this dialogue be your guide for hiring the right person or being hired for a position in the insurance, telephone interview or call center fields!
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Monday, August 31, 2009
FTC Hangs Up on Robot Dialing Aftermarket Auto Insurance Telemarketers
It is very good to see that the Federal Trade Commission has stopped all the robot dialing aftermarket auto insurance salespeople from calling us on our cell phones and driving up ourselves on bills. Still, one has to ask why it didn't happen sooner and how come these companies got away with this for so long.
Now I'm not a conspiracy theorist, but I just bet that some of these aftermarket auto insurance companies were making quite a bit of money and they were funding various political campaigns of our elected representatives. Having a few Congressmen or Senators in your hip pocket makes it very easy to operate in a gray area of law, and that's what was happening.
In fact, it wasn't until millions of phone calls were made to the Federal Trade Commission, and other consumer groups, along with the phone company that anyone took a real notice. Then one senator actually got tired of the robot dialing telemarketers calling his cell phone and so he did something about it.
Now, one can only imagine that the cell phone companies didn't want to stop it because they were making a few cents every time a cell phone was dialed, so they were actually in on the moneymaking, even if they didn't approve of the abuse.
So, in a way it's very good that the Federal Trade Commission or FTC was able to hang up on these robot dialing aftermarket auto insurance telemarketers finally, it's just too bad it didn't happen sooner. In fact I can tell you this, in my business I have a number of 800 numbers, and it was costing me at least $25 per month for these telemarketing companies to call on our company cell phones, per phone.
I don't suppose we can get some consumer redress or some money back from all those companies that called us even though they were prohibited from doing this under our telemarketing laws? Please consider all this, as even if the consumer is glad to have these telemarketing calls stopped, they are still left paying the bill.
Now I'm not a conspiracy theorist, but I just bet that some of these aftermarket auto insurance companies were making quite a bit of money and they were funding various political campaigns of our elected representatives. Having a few Congressmen or Senators in your hip pocket makes it very easy to operate in a gray area of law, and that's what was happening.
In fact, it wasn't until millions of phone calls were made to the Federal Trade Commission, and other consumer groups, along with the phone company that anyone took a real notice. Then one senator actually got tired of the robot dialing telemarketers calling his cell phone and so he did something about it.
Now, one can only imagine that the cell phone companies didn't want to stop it because they were making a few cents every time a cell phone was dialed, so they were actually in on the moneymaking, even if they didn't approve of the abuse.
So, in a way it's very good that the Federal Trade Commission or FTC was able to hang up on these robot dialing aftermarket auto insurance telemarketers finally, it's just too bad it didn't happen sooner. In fact I can tell you this, in my business I have a number of 800 numbers, and it was costing me at least $25 per month for these telemarketing companies to call on our company cell phones, per phone.
I don't suppose we can get some consumer redress or some money back from all those companies that called us even though they were prohibited from doing this under our telemarketing laws? Please consider all this, as even if the consumer is glad to have these telemarketing calls stopped, they are still left paying the bill.
Wednesday, August 19, 2009
What Will the Artificial Intelligent Robotic Androids Be like in the Future?
The answer is relatively simple and you can expect artificially intelligent robotic androids in the home similar to the Hollywood movie "AI" and your artificial intelligent robotic androids will also be a member of the family and a companion.
Of course in the future there will be colonies on Mars and on the moon and artificially intelligent systems will help humans run these habitats to protect them from harm. Of course there will be similar systems protecting our nation from harm. Our national defense will be made up of artificially intelligent robotic computer systems including AI in the net centric battle space.
The entire logistics supply chain for the military will run using artificially intelligent software that predicts the needs as they occur in real time. The NSA, FBI and the CIA will all have artificially intelligent supercomputers scanning trillions of bytes of information every minute in order to protect our country.
Will artificially intelligent robotic androids merge with humans?
We are already seen artificial parts used in the medical industry to help people with lost limbs in the future these robotic arms and legs will run by way of wireless devices in be controlled by thought from the brain. Should we be alarmed with the Merging of Man And Machine?
AI On Your Brain and AI Controlling Your Electronics By Thought?
Indeed, in the future you may be able to get your Ph.D. and it will be simply a small chip of information that you will plug into your brain port. You can have multiple Ph.D.'s in many different subjects and your resume will truly be out of this world coupling artificial intelligence with real human intelligence.
Of course in the future there will be colonies on Mars and on the moon and artificially intelligent systems will help humans run these habitats to protect them from harm. Of course there will be similar systems protecting our nation from harm. Our national defense will be made up of artificially intelligent robotic computer systems including AI in the net centric battle space.
The entire logistics supply chain for the military will run using artificially intelligent software that predicts the needs as they occur in real time. The NSA, FBI and the CIA will all have artificially intelligent supercomputers scanning trillions of bytes of information every minute in order to protect our country.
Will artificially intelligent robotic androids merge with humans?
We are already seen artificial parts used in the medical industry to help people with lost limbs in the future these robotic arms and legs will run by way of wireless devices in be controlled by thought from the brain. Should we be alarmed with the Merging of Man And Machine?
AI On Your Brain and AI Controlling Your Electronics By Thought?
Indeed, in the future you may be able to get your Ph.D. and it will be simply a small chip of information that you will plug into your brain port. You can have multiple Ph.D.'s in many different subjects and your resume will truly be out of this world coupling artificial intelligence with real human intelligence.
Android Robotic Companions and Aging Issues
Wouldn’t it be great to have the perfect friend, but what if your best friend was not human or a dog? What if your best friend was an artificially intelligent android robot? You can order your robotic android with a personality and pleasing facial features. Only one problem with robots they never get old, but you will!
As you get older you will want your robotic companion to also get older and perhaps get upgrades. You will also want it to move slower, talk slower and react slower to fit your delicate human aging. Indeed, the robot when it goes in for repairs, upgrades or new systems, perhaps you will wish to adjust its personality and facial features.
For those researchers, scientists and designers of consumer based electronic artificially intelligent robotic androids; they will need to be acutely aware of the needs of the marketplace. Humans do not stay young forever, thus neither can their companion and domestic family robots.
Aging wrinkles and sagging facial features must be added in all standard equipment for all domestic family robots and personal companion androids. Change into hair to gray is the easy part, but adjusting the program to mimic a person and old age may be quite another issue and perhaps a challenge for robotic designers.
As you get older you will want your robotic companion to also get older and perhaps get upgrades. You will also want it to move slower, talk slower and react slower to fit your delicate human aging. Indeed, the robot when it goes in for repairs, upgrades or new systems, perhaps you will wish to adjust its personality and facial features.
For those researchers, scientists and designers of consumer based electronic artificially intelligent robotic androids; they will need to be acutely aware of the needs of the marketplace. Humans do not stay young forever, thus neither can their companion and domestic family robots.
Aging wrinkles and sagging facial features must be added in all standard equipment for all domestic family robots and personal companion androids. Change into hair to gray is the easy part, but adjusting the program to mimic a person and old age may be quite another issue and perhaps a challenge for robotic designers.
Robotic Soldiers to Hide Thermal Imprint
In the new modern battlespace with the use of thermal imaging and infrared devices it will be difficult for humans to use the element of surprise on their enemies as they would be easily detected. Both sides of the conflict will indeed have this capability using a multitude of devices such as goggles, scopes and night vision apparatus.
In the new battlespace it therefore makes sense to use robotic soldiers and war fighting devices rather than humans to defeat its enemy. Robots will not have human heat signatures and can be set at the temperature of your choice for instance the ambient air temperature makes sense.
Robotic weapons rather than human combat will become the new paradigm. If we as a nation expect to protect and defend the sanctity of human life, democracy and freedom and promote liberty the world over we must consider these facts as we press onward and upward to the future.
The forward progress of mankind is at stake, along with all we are and all we have already built in our great civilization and those, which are well on their way in emerging from the fray. We must not allow ego to stand in our path of the future fighting force initiatives, robotic soldiers and robotic weapons on the ground make as much or more sense than the Unmanned Aerial Vehicles we now rely upon in the air for surveillance and information in the battlespace.
In the new battlespace it therefore makes sense to use robotic soldiers and war fighting devices rather than humans to defeat its enemy. Robots will not have human heat signatures and can be set at the temperature of your choice for instance the ambient air temperature makes sense.
Robotic weapons rather than human combat will become the new paradigm. If we as a nation expect to protect and defend the sanctity of human life, democracy and freedom and promote liberty the world over we must consider these facts as we press onward and upward to the future.
The forward progress of mankind is at stake, along with all we are and all we have already built in our great civilization and those, which are well on their way in emerging from the fray. We must not allow ego to stand in our path of the future fighting force initiatives, robotic soldiers and robotic weapons on the ground make as much or more sense than the Unmanned Aerial Vehicles we now rely upon in the air for surveillance and information in the battlespace.
Robotic Companions, Assistants and Spies
There is no doubt that in the future so many of the jobs we humans do which are tedious, unpleasant or extremely dangerous will in fact be done by robotic assistants. Already we see funding for robotic assistant projects for the military, which can walk a soldier or military hardware technician through an procedure, as a talking interactive manual.
We all know that in technology advances that military and entertainment are two big forces of funding the future. Eventually these robotic artificial intelligent units will be able to become our best friends, assistants and even help us with dangerous jobs like secret covert spies for the CIA;
http://worldthinktank.net/wttbbs/index.php?s=8425af312970b69f5ff393ab42419449&showtopic=1641
http://worldthinktank.net/wttbbs/index.php?s=8425af312970b69f5ff393ab42419449&showtopic=675
http://worldthinktank.net/wttbbs/index.php?showtopic=548
There is a lot of funding taking place and nearly unlimited potential applications for such things. The science of building androids is serious business as it spans everything from haptics (feeling and touch sensors) to artificial intelligence design and programming. I also believe there is a lot of very good work being done in video games and VR.
http://worldthinktank.net/wttbbs/index.php?s=59a911200ed8562cb67b040091aee2f0&showtopic=697
If you have such thoughts you may find yourself in a lucrative career as a robotic designer, artificial intelligent programmer or even a computer human interface behavioral specialist. Or you might win the biggest artificial intelligent android competition in the world at www.RoboPrize.com. It is totally up to you.
We all know that in technology advances that military and entertainment are two big forces of funding the future. Eventually these robotic artificial intelligent units will be able to become our best friends, assistants and even help us with dangerous jobs like secret covert spies for the CIA;
http://worldthinktank.net/wttbbs/index.php?s=8425af312970b69f5ff393ab42419449&showtopic=1641
http://worldthinktank.net/wttbbs/index.php?s=8425af312970b69f5ff393ab42419449&showtopic=675
http://worldthinktank.net/wttbbs/index.php?showtopic=548
There is a lot of funding taking place and nearly unlimited potential applications for such things. The science of building androids is serious business as it spans everything from haptics (feeling and touch sensors) to artificial intelligence design and programming. I also believe there is a lot of very good work being done in video games and VR.
http://worldthinktank.net/wttbbs/index.php?s=59a911200ed8562cb67b040091aee2f0&showtopic=697
If you have such thoughts you may find yourself in a lucrative career as a robotic designer, artificial intelligent programmer or even a computer human interface behavioral specialist. Or you might win the biggest artificial intelligent android competition in the world at www.RoboPrize.com. It is totally up to you.
Talking Robotic Androids are Hear!
The future is coming forth much faster than expected with artificial intelligent robotic androids. In Japan they are giving American research and development companies, universities and institutes a run for their money. How much further have the Japanese come? Well NASATech News reports that;
"Researchers at Waseda University (Tokyo, Japan) have constructed a robotic vocalization system that mimics the articulators used in human speech-making. Called the WT Series, the system includes robotic equivalents of the vocal cavity, tongue, vocal chords, cheeks, lips, teeth, soft palate, nasal cavity, nose, and lungs."
Soon we will have new robotic android assistants that we will barely be able to tell that they are not real and they will provide companionship for the elderly and even in-home care, which is good due to the coming crisis with the shortage of nurses.
Imagine robotic android nannies and teacher assistants for our children? Great for day care centers, referees on the playground and security guards at school. These innovations are nearly here and this is great news for our job shortage issues in the United States.
Soon robotic assistants can and will function just like regular humans only better because they will not have all the negative behavior traits unless we program those into them too. So, perhaps we have a lot to look forward too in the near future.
"Researchers at Waseda University (Tokyo, Japan) have constructed a robotic vocalization system that mimics the articulators used in human speech-making. Called the WT Series, the system includes robotic equivalents of the vocal cavity, tongue, vocal chords, cheeks, lips, teeth, soft palate, nasal cavity, nose, and lungs."
Soon we will have new robotic android assistants that we will barely be able to tell that they are not real and they will provide companionship for the elderly and even in-home care, which is good due to the coming crisis with the shortage of nurses.
Imagine robotic android nannies and teacher assistants for our children? Great for day care centers, referees on the playground and security guards at school. These innovations are nearly here and this is great news for our job shortage issues in the United States.
Soon robotic assistants can and will function just like regular humans only better because they will not have all the negative behavior traits unless we program those into them too. So, perhaps we have a lot to look forward too in the near future.
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